Frequently Asked Questions

Please see some of our most common questions (with answers) below.

If you can not find an answer to your question, then why not contact us? Click the button below and fill out our contact form.

Yes we keep stock of all our wallpaper designs, but it is highly recommended that you purchase enough wallpaper for the same job or area, as wallpaper is produced in batches which may have very slight variations in colour and trim. We make every effort to produce each roll consistently, but we cannot guarantee exact colour or trim match in wallpaper with different batch numbers.

We offer a range of flexible delivery options to suits your needs:

UK

Free       Next day delivery (Monday–Friday, order before 12pm the day before)

£5           Premium next day pre-12pm delivery (Monday–Friday, order before 12pm the day before)

£5           Named day (Monday – Friday)

£7           Saturday delivery (order before 12pm on Friday)

 

UK non-mainland

Free       Orders over £200

£5           Delivery within 2 working days

 

Europe

Free       Orders over £200

£10        3–5 working days

 

Non-EU Europe

Free       Orders over £200

£15        3–5 working days

 

US (not including lampshades)*

Free       Orders over £200

£15        3–5 working days

 

Rest of world (not including lampshades)*

Free       Orders over £200

£25        3 – 5 working days

 

* Unfortunately due to extremely high volumetric shipping prices we are unable to deliver lampshades to these locations. If you would like to arrange your own delivery please contact us.

Each of our wallpapers are carefully designed to cover your wall in the most optically pleasing way, therefore we use different repeat techniques on different designs. Some designs (particularly the larger patterns) work better with a half-drop repeat which leads the eye across the wall, whereas a straight repeat can work really well smaller motifs.

Please see our comprehensive illustrated guide for non-woven wallpaper here,.
For traditional wallpaper please see our illustrated guide here.

You will need to post the undamaged, packaged item using a recorded delivery service for proof-of-postage in the unlikely event that the delivery goes missing.

After we have received your returned product and have checked it is unopened and undamaged, we will send you a full refund via the same payment method that you used when purchasing the product. This is normally within 48 hours of us receiving your returned product.

All of our wallpapers are supplied in the standard size of 52cm width x 10m length, which equals 5m2 in area. We have a wallpaper calculator available here which makes it easy to estimate how much you need and reduce wastage, based on your wall size.

For optimum results, we recommend a high-quality, pre-mixed wallpaper adhesive. Please follow the manufacturer’s instructions particularly with regards to preparation and drying time.

You are able to return any product within 28 days of your order if it is delivered back to us undamaged and in the original packaging. We are unable to provide refunds for cut lengths of fabric and made to order products such as lampshades unless they are faulty.

You will have received an email from us when you placed your order, which includes your tracking number and a link to our courier’s tracking system. If you didn’t receive an email from us please check your Junk folder or contact us.